Last updated: November 11, 2026
Truax Builders Supply Inc. (“Truax,” “we,” “us,” or “our”) sells windows, doors, and related products and services to contractors and homeowners from our showroom at 10949 SE Division St, Portland, OR 97266, and through our website, truaxnw.com. This policy explains what personal information we collect, how we use it, and who we share it with.
Information We Collect
- Contact details: name, phone number (including mobile number), email address, and mailing or job-site address.
- Order and project details: product selections, measurements, quantities, models, custom specifications, photos of openings, and delivery or installation information.
- Billing information needed to complete a sale.
- Communications: records of phone calls, emails, and text messages with us.
- Website data: IP address, browser type and version, pages visited, time and date of visits, and cookies.
How We Use Your Information
- To prepare quotes and to process, deliver, and install orders.
- To contact you about your quotes and orders by phone, email, or text message.
- To provide customer service and answer your questions.
- To bill for and collect payment on orders.
- To improve our website and services.
- To comply with legal obligations.
We do not sell your personal information.
Who We Share Your Information With
- Service providers who help us run our business, such as our phone and text messaging provider, payment processor, website host, and delivery or installation partners. They receive only what they need to perform services for us and are obligated to keep it confidential.
- Manufacturers and suppliers, when needed to place and fulfill your order (for example, measurements and specifications).
- Government or legal authorities, when required by law or subpoena.
Text Messaging (SMS)
If you opt in to receive text messages from us, we use your mobile number only to communicate with you about your quotes and orders.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing categories above and will not be shared with any third parties. SMS consent is not shared with third parties.
Our full SMS Terms & Conditions describe the types of messages you may receive and how to opt out. In short: message frequency may vary; message and data rates may apply; text STOP at any time to opt out; text HELP or visit https://www.truaxnw.com/ for assistance.
Cookies
Cookies are small data files sent to your browser and stored on your device. We use cookies to understand how our website is used. You can set your browser to refuse cookies, but some parts of the site may not work properly.
Security
We use commercially reasonable means to protect your personal information, but no method of transmission over the Internet or electronic storage is 100% secure.
Links to Other Sites
Our website may link to sites we don’t operate, such as manufacturer websites. We aren’t responsible for their content or privacy practices, so please review their policies.
Children’s Privacy
Our services are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above will change.
Contact Us
Truax Builders Supply Inc.
10949 SE Division St, Portland, OR 97266
Phone: (503) 256-4066
Email: contacttruax@gmail.com
Website: https://www.truaxnw.com/
